Gift Vouchers Refund Policy

Crow Wood Leisure trading as The Woodland Spa operates a seven day cooling off period for Gift Vouchers purchased online.

You can cancel at any time until the end of the seventh working day after the day on which you ordered your Gift Vouchers. After this time, vouchers will be non-refundable.

To cancel your order, you must advise us in writing – If sending a letter please write to us at The Woodland Spa, Crow Wood Leisure, Royle Lane, Burnley, Lancashire BB12 0RT and send the letter by registered post, so you can prove postage and track its progress. If you wish to email us, you may email us at –

If you wish to report non-delivery of your Gift Voucher but would still like to receive the voucher, please call us on 01282 471913 or email us on and we will be happy to re-issue a replacement Gift Voucher. All we ask is that you destroy the original voucher should it be delivered at some later stage since it will have been voided on our systems and will not be redeemable.

E&OEs. All prices on this website are subject to change without notice. Whilst we make every effort to provide you the most accurate and up-to-date information, occasionally, one or more items on our website may be mis-priced. In the event a product is listed at an incorrect price, Crow Wood Leisure Ltd shall have the right to refund any orders placed for vouchers listed at the incorrect price.